Register of Members


Provision of Single Customer View solution to a leading Building Society in support of its conversion to bank status. Establishment of eligibility for windfall payments.


Back in the mid 1990’s there was a spate of building societies converting to bank status and as a result paying their members “windfall” payments. These payments were calculated based on the longevity and balance information of individual members (savers and investors).With such a high profile venture accuracy is key.

I was responsible for running one such conversion exercise including:-

  • Establishing data matching capabilities.
  • Translating business rules into formal specification.
  • Establishing confidence levels for decision making.
  • Advising on reporting requirements for automated and manual decision making.
  • Project managing test and live runs.

Lessons Learned

  • Even when operating as an external consultant, be part of the team.
  • Protecting the brand is vital.